Company Description Proxy Evaluators is a premium Mystery Shopping and Quality Audit company that partners with leading Automotive, Hospitality, and Retail brands. The organization uses trained auditors to assess real customer experiences in a structured and objective manner. Its mission is to provide unbiased, actionable insights that help brands improve service quality, compliance, and overall customer satisfaction. Proxy Evaluators focuses on building long-term relationships with clients by delivering reliable data and clear recommendations that drive performance. Team members contribute directly to enhancing customer experiences across diverse industries.
Role Description This part-time remote Mystery Auditor role involves evaluating customer experiences across assigned locations and online touchpoints. Each day, the Mystery Auditor reviews detailed assignment briefs, visits or interacts with specified outlets or services, and objectively assesses service quality, compliance with brand standards, and overall customer experience. The role includes documenting observations, completing structured evaluation forms, and submitting reports within defined timelines. Mystery Auditors may also provide narrative feedback and suggest improvements based on their findings. The position offers flexible scheduling and is suitable for individuals who are detail-oriented, reliable, and comfortable working independently.
Qualifications
- Strong observational and analytical abilities to assess service quality, compliance, and customer experience.
- Clear, concise written communication skills for preparing structured reports and narrative feedback.
- High level of integrity, impartiality, and professionalism in conducting audits and handling confidential information.
- Ability to follow detailed instructions, manage time effectively, and meet reporting deadlines in a remote environment.
- Comfort using digital tools, online forms, and basic office software (e.g., email, spreadsheets, web-based portals).
- Reliable access to the internet and, where required, transportation to visit physical locations.
- Prior experience in mystery shopping, auditing, customer service, or quality assurance is beneficial but not required.
- Capacity to work with diverse brands and adapt quickly to different evaluation frameworks and industry standards.
