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We are Hiring at OneAssist!

From the Best Customer Experience Award in InsurTech to recognition among India's Most Trusted Brands and the Most Innovative AI Product Award for HawkEye, our achievements reflect our commitment to customer trust and innovation. Recognition among the Top 75 Workplaces in BFSI and the APEA Fast Enterprise Award further celebrates our people and growth.

To fuel our next phase of technology-led operational transformation, service excellence and rapid expansion across 19,000+ PIN codes, we are expanding our leadership team in Mumbai.

Interested candidates can send their updated CVs to [Confidential Information] or [HIDDEN TEXT].

We are looking for high-impact leaders across four strategic roles:

⃣ CSOO Office & Transformation

• Focus: Drive zero-to-one programs, cross-functional strategic initiatives, and end-to-end Agentic AI & automation implementations directly with executive leadership.
• Experience: 5–14 years leading complex business transformation, process redesign, and business-side AI/analytics deployments in tech-led consumer services, Insurtech, fintech or logistics.

⃣ Head – Service Quality & Process Excellence

• Focus: Establish enterprise SOPs, lead People-Process-Technology audits across customer service & repair networks and own RCA/CAPA to drive measurable Customer Experience and operational quality.
• Experience: 10 years + in service quality, operational excellence or service audit within after-sales, insurance, e-commerce or tech-enabled customer operations.

⃣ Head – Partner Success & Performance Management

• Focus: Build and run the partner governance framework, automated MIS dashboards, and WBR/MBR review cadences across service centers, 3PL logistics, and contact centers.
• Experience: 10 years + in partner operations, performance management or CX governance, managing multi-location partner ecosystems and data-driven action closures.

Why OneAssist We're looking for leaders who bridge strategy and execution to drive tech-enabled customer impact. If that sounds like you, let's connect.

Location: Mumbai