MT - I2C

Inviting applications for the role of Management Trainee - Account Receivable (Collections &Customer Account Management)

We are looking for someone with good communication skills and flexibility to work in all shift (Specially Night Shift) with 100% work from office.

Responsibilities

• A customer account management job description typically involves managing and building relationships with existing customers to ensure their satisfaction and continued business. The primary objective of a customer account manager is to maximize customer retention, increase sales, and promote customer loyalty.

• Serve as the main point of contact for assigned customer accounts, developing and maintaining strong relationships with key contacts

• Daily interaction with external customers, including acquiring up-to-date information on receivables and payments and following-up if encouraged payments have not been received.

• Collaborate with internal teams, such as sales, customer service, and product development, to address customer needs and resolve any issues or complaints.

• Resolve customer enquiries promptly & accurately, by understanding customer market & needs.

• Building relationships, Account planning, Customer support, Monitoring customer accounts, Renewal and retention, Collaboration, Reporting and Analysis

• Develop and implement strategies to improve customer service processes, ensuring a seamless and positive customer experience across all channels (phone, email, chat, etc.)

• Conducting credit checks, analyzing financial data & Assessing creditworthiness

• Blocking/Releasing customer in system

• Making credit decisions and Providing recommendations

• Updation & deletion of existing customer records, ensuring data accuracy and integrity

• Reconcile cash receipts with customer invoices, resolving any discrepancies or errors in payment information.

• Research and investigate any unidentified or unapplied payments, working with internal departments, such as customer service or sales, to identify the correct customer accounts.

• Proactively contact customers for prompt collection or resolution of aged receivables, by regularly collecting & analyzing customer data.

• Knowledge of the dunning cycle/letters.

• Coordinate Payment Plan proposals, pre-bankruptcy and pre-receivership recoveries once approved by the risk department.

• Review ageing of accounts and initiate calls to customers to arrange for payment, in line with portfolio strategy

• Managing customer queries, escalations, providing resolutions, Maintaining call log, Excellent communications skills Voice/Email, Document research & analysis skills

• Talking to Sales, Customer Service & Cash Team to resolve discrepancies and disputes

• Resolve customer receivable issues, disputes, and/or claims with Customer Service and Commercial colleagues by collecting, analyzing, and reviewing client data.

• To help clients solve problems and disputes. Investigate issues, study all parties involved, gather, analyze data, perform risk assessments and develop strategies that will benefit all parties.

• Extract documentation for deductions including backup, remittances, proof of deliveries, and other required items

• Research and analyze billing and payment records to identify any errors or discrepancies that may have led to the dispute or deduction.

• Work with internal stakeholders to address root causes of disputes or deductions and implement process improvements to prevent future occurrences.

• Research, propose and process Offsets and Write offs on basis of customer approval

Qualifications we seek in you!

Minimum Qualifications / Skills

.Bachelor%27s degree in accounting, finance

.Hand on SAP Knowledge (Must Have)

.Ability to work under pressure in a dynamic environment.

.Microsoft Office proficiency, especially Excel.

.Proven effective cash collection skills, with detail orientation.

.Shown Financial Analysis Skills

.Excellent verbal and written communication skills.

.Capable of resourceful problem solving, while remaining customer-focused

.Relevant year of experience in accounts receivable or a similar role

.Flexibility to work in all shifts with 100% work from office

Must Have Skills:

.Customer Account Management: Communication with stakeholders, Analytical mind to understand, analyze customer data and trends, track key metrics and implement improvements, Building relationships, Account planning, Customer support, Monitoring customer accounts, Renewal and retention, Collaboration, Reporting and Analysis

.Collections: Understanding collections methodology, Accounts prioritization, Aging report analysis, Excellent communication skills for Inbound and Outbound calls, DSO Analysis, Conversion of Promise to Pay, Coordination with internal and external stakeholders, Customer Account Analysis, Skip Tracing, Customer payment Plan, Helpdesk knowledge to resolve customer queries

.Dispute & Deductions: Identification, Root cause Analysis, validating deductions, providing resolution, Coordinate with different internal teams, Handling invalid deductions, Analytical skills

.Ability to work collaboratively with cross-functional team:

1.Sales

2.Supply Chain Management

3.Cash Apps Team

4.Accounting

5.Customer Service