MT - Customer Care QA

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Management Trainee - Customer Care, [Quality Analyst]!
We are looking for a detail-oriented Quality Analyst with expertise in data analysis, coaching, mentoring, and audit compliance. The ideal candidate will have a strong analytical mindset and the ability to drive quality improvements across our operations.
Responsibilities
.Data Analysis:
oRead and analyze data to identify trends, patterns, and areas for improvement.
oUtilize statistical tools to interpret complex datasets and provide actionable insights.
.Coaching and Mentoring:
oProvide guidance and support to team members to enhance their skills and performance.
oDevelop training materials and conduct workshops to promote best practices.
.Audit Compliance:
oConduct regular audits to ensure adherence to company policies and industry standards.
oPrepare detailed reports on audit findings and recommend corrective actions.
oBased on the action, we need to create TNI's which will improve CAST and efficiency metrics.
.Quality Improvement:
oCollaborate with cross-functional teams to implement quality improvement initiatives.
oMonitor the effectiveness of quality measures and adjust strategies as needed.
oEffectively take internal and external calibrations.
oNeed to highlight any tool, resource gap which will help to improve the process.
Qualifications we seek in you!
Minimum Qualifications
.Minimum of a bachelor's degree in any graduation or degree in related field.
Preferred Qualifications/ Skills
.Relevant years of experience in a quality analyst role.
.Strong analytical skills and proficiency in data analysis software.
.Excellent communication and interpersonal skills.
Why join Genpact
.Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
.Make an impact - Drive change for global enterprises and solve business challenges that matter
.Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
.Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.