MSP Associate

The MSP Associate (NAM) is responsible for supporting clients and suppliers during North America business hours (night shift) while ensuring the smooth execution of payroll, invoicing, billing, reporting, and supplier management activities. The role involves managing bi-weekly payroll cycles, processing and reconciling invoices, maintaining accurate billing records, and providing timely operational support to clients, suppliers, and internal stakeholders.

Key Responsibilities-

• Manage payroll, invoicing, billing, and reconciliation activities, ensuring accuracy and timely completion.
• Process and validate invoices, resolve discrepancies, and share accurate billing and financial data with clients, suppliers, and management.
• Prepare and deliver regular and ad-hoc operational, finance, compliance, and management reports.
• Serve as a key point of contact for client and supplier queries, ensuring effective stakeholder management and timely issue resolution.
• Lead new supplier onboarding, conduct supplier kickoff calls, and facilitate monthly supplier engagement sessions to strengthen supplier relationships.
• Support miscellaneous invoice processing, MI reconciliation activities, and cross-functional initiatives to improve operational efficiency and compliance with MSP processes.

Required Qualifications

• Bachelor's degree in commerce (B. Com), Business Administration (BBA), Management, Finance, or a related field. A master's degree in business administration (MBA) will be an added advantage.
• Minimum 3 years of experience in MSP operations, finance, billing, invoicing, staffing, payroll support, or contingent workforce management.
• Proficiency in Microsoft Excel and MS Office applications.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Ability to work in night shifts aligned with North American business hours.
• High attention to detail with a strong customer-service mindset.

Preferred Skills

• Experience with VMS/MSP platforms and invoicing systems.
• Knowledge of payroll, billing, reconciliation, reporting, and supplier management processes.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.