MS SQL Admin

Key Responsibilities:

• Serve as the first point of escalation for all technical and process issues
• Provide technical subject matter expertise wherever required
• Communicate effectively and resolve issues promptly, acting as a crisis manager
• Plan, schedule, and coordinate changes with stakeholders
• Perform Root Cause Analysis (RCA) for major incidents within the assigned tower
• Follow quality and security processes defined for the engagement
• Conduct trend analysis, identify top incidents, and collaborate with teams to minimize recurrence
• Handle hardware troubleshooting and vendor coordination
• Prepare weekly and monthly status reports
• Participate in business meetings with stakeholders as needed
• Take corrective actions based on customer satisfaction surveys
• Contribute to service improvement programs
• Provide effort estimation and reviews for new projects
• Train new team members
• Maintain and update knowledge base and related documentation