MS OFFICE Consultant and Support Expert

Your Tasks

• Consult, provide, and perform final testing of recommended security, update, and general settings in the Rohde & Schwarz environment for Microsoft Office Apps and Office 2019
• Document changes for administrators and end users via FAQ pages and manuals
• Accept and process tickets assigned to technical service
• Coordinate with other interfaces (e.g., Outlook/Teams or Add-ins) as necessary during task completion
• Support a custom-developed add-on called R&S Templates Manager
• Consult customers on implementing new requirements and understanding customer needs in an international environment
• Guide and share knowledge with younger colleagues
• Participate in MS Office rollouts for new versions and features
• Organize rollout waves with internal colleagues
• Inform end users and coordinate with the internal service desk
• Manage hyper care phase with fast troubleshooting
• Maintain very good written and spoken communication skills

Your Qualifications

• In-depth knowledge of operation, maintenance, and troubleshooting of Microsoft Office Apps and Office 2019
• In-depth knowledge of security, update, and general settings for Office 2019 and Microsoft Office Apps
• In-depth knowledge of operation, maintenance, and troubleshooting of plugins used in Microsoft Office Apps and Office 2019
• Strong skills in creating templates for Microsoft Word, Excel, and PowerPoint
• Microsoft Certification is preferred
• Minimum 4–5 years of experience with MS Office, with at least 2 years in MS Office consulting