A Transmission & IP Expert ensures end-to-end management of faults, incidents, and problems, with a strong focus on meeting SLA and OLA commitments. They handle the highest levels of escalation for network-related incidents and are accountable for driving resolution.
You have:
- 4-8 years of experience with a B.E/B.Tech/M.E/M.Tech/MCA degree in Telecommunication Engineering, Computer Science or equivalent.
- Must have a strong understanding of Protocols: TCP/IP, IPv4 & IPv6 addressing & IP subnetting, VLANs, Ethernet, SNMP, management (Telnet, SSH, HTTP, HTTPS, TACACS+)
- Proficiency in Designing, Implementing & Troubleshooting IP/MPLS Network core and services design, including L2 VPNs and L3 VPNs, Seamless MPLS, Segment Routing.
- Analyse and resolve network hardware and software connectivity issues.
- Network Tools analysis for capacity planning and proactive fault finding.
It would be nice if you also had:
- Knowledge & Hands-on experiences of protocols (OSPF, ISIS, BGP), signaling protocols (RSVP-TE, LDP).
- Relevant certifications (e.g., CCNA, CCNP, NRS-I, NRS-II) are a plus.
- Resolve major service outages and trouble tickets independently, ensuring alignment with Service Level Agreements (SLAs) and initiating/coordinating preventive maintenance activities.
- Investigate and manage complex faults, incidents, and problems by leveraging deep technical knowledge, controls, and best practices.
- Support the development and enhancement of fault, incident, and problem management tools by providing critical feedback and insights.
- Apply specialist knowledge, sound judgment, and analytical skills to solve complex technical issues using broad conceptual and practical experience.
- Plan and execute advanced configuration changes, problem resolutions, and contribute to the creation of detailed Methods of Procedure (MoPs) for medium- to high-risk operational activities.
- Collaborate across Managed Services functions, Nokia service groups, third-party vendors, and customer organizations to lead high-impact incident resolution and risk mitigation.
- Develop and translate global standardized procedures and checklists into customer-specific operational guidance and documentation.
- Lead by example as a team or shift leader by coordinating tasks, monitoring complex ticket queues, mentoring team members, and recommending improvements to performance and service quality.
