Job Description
The Moveworks AI Agent Developer is responsible for configuring, enhancing, and supporting AI-driven HR solutions to enable various Human Resources–centric processes. Within the HR Technology team, the AI Agent Developer will partner with the ServiceNow HR Technology Leader and Digital Content/AI Product Manager to support requirements gathering, configure Moveworks, assist with integrations to other HR applications, and deliver solutions aligned with JCI standards.
This role will primarily focus on
hands-on configuration and development of enhancements, supporting integrations with other applications (ServiceNow and Workday), and troubleshooting issues related to the Artificial Intelligence (AI) Assistant (Moveworks). This position is a
hybrid role based in Pune, India, combining in-office and remote work, and collaborates closely with global HR technology teams.
How You Will Do It
- Hands-on configuration and enhancement of the Moveworks AI Assistant / Chatbot
- Partner with ServiceNow and Workday technical teams to support and maintain integrations
- Analyze chatbot interaction data and assist in updating AI Assistant skills
- Configure Moveworks paths and conversations based on defined requirements
- Enable and support Moveworks plugins and platform features
- Partner with Moveworks support on technical issues and platform-related questions
- Support enhancement delivery from concept through deployment, Including Coordination of testing as necessary.
- Stay informed about Moveworks updates, new features, and best practices
- Document technical configurations, system changes, and enhancement activities
- Provide technical support to HR stakeholders and assist with end-user guidance as needed
- Assist with unit testing and participate in system and integration testing to ensure solution stability
Required
What you will need
- Bachelor's degree or equivalent practical experience
- 5 years of relevant technical experience
- Experience supporting or configuring enterprise SaaS platforms
- Basic experience working with integrations and APIs
- Experience supporting AI Assistants, chatbots, or similar automation platforms
- Strong analytical and problem-solving skills
- Basic understanding of HR processes and workflows (e.g., onboarding, offboarding, employee self-service)
- Ability to work collaboratively with global teams in a structured environment
- Willingness to work in a hybrid model based in Pune, India
Preferred
- Experience configuring chatbot conversations, skills, or workflows (Moveworks or similar platforms)
- Exposure to ServiceNow and/or Workday integrations
- Ability to manage multiple tasks and follow defined development standards
- Strong documentation skills and attention to detail
- Interest in building deeper expertise in HR technology and AI-driven solutions
