Mortgage Team lead / Manager

Hiring: Mortgage Servicing – Team Lead / Assistant Manager

Location: Jaipur, Rajasthan

Experience: Minimum 5 years

Shift: US Night Shift (starting at 6:30 PM or 7:30 PM)

Work Level & Salary:

• JL4B: Up to 8.50 LPA
• JL4A: Up to 10.50 LPA

Role Overview

We are hiring experienced professionals for Lead / Assistant Manager positions in Mortgage Servicing, with a strong focus on default servicing, team management, and stakeholder communication.

Key Responsibilities

• Manage day-to-day mortgage servicing operations, particularly default servicing activities.
• Lead and support team members to achieve productivity, quality, and turnaround-time targets.
• Monitor team performance, resolve operational issues, and ensure adherence to process guidelines.
• Handle escalations and coordinate with internal and external stakeholders.
• Ensure process accuracy, compliance, and timely completion of deliverables.
• Communicate effectively with US-based stakeholders and provide regular operational updates.
• Support process improvement initiatives and maintain service quality standards.

Mandatory Requirements

• Minimum 5 years of overall experience.
• Mandatory experience in Mortgage Servicing, preferably Default Servicing.
• Current or prior formal, on-paper experience as a Team Lead or Assistant Manager.
• Strong verbal and written communication skills.
• Proven team management and people-handling skills.
• Willingness to work in a US night shift starting at 6:30 PM or 7:30 PM.
• Willingness to work from the Jaipur location.

Interested candidates: Please share your updated resume along with current CTC, expected CTC, notice period, and confirmation of Jaipur location and US night-shift availability.