Mortgage Specialist

• Job location - Jaipur
• Work mode - WFO (5 days from office)
• Shifts - US Shifts

• Lead and manage day-to-day US Mortgage operations, ensuring SLA, quality, and productivity targets are met.
• Handle end-to-end mortgage processes including loan processing, underwriting support, and documentation.
• Manage team performance, workload allocation, and escalations.
• Ensure compliance with US mortgage guidelines, policies, and quality standards.
• Conduct performance reviews, coaching, and process training for team members.
• Coordinate with internal and client stakeholders to resolve operational issues.
• Identify process gaps and drive continuous improvement initiatives.

Experience: 5+ years in US Mortgage Operations, with team handling/leadership experience