Open Shift Engineer
Location: Bangalore
Mode of interview : Virtual
Key Responsibilities:
- Deploy, configure, and maintain the Morpheus platform to ensure compatibility with existing systems and infrastructure.
- Identify, troubleshoot, and resolve complex Morpheus platform issues with timely and effective solutions.
- Maintain the Morpheus platform with regular updates and patches to ensure security, performance, and reliability.
- Manage user accounts, access control, and permissions on the Morpheus platform.
- Monitor Morpheus platform performance, identify potential issues, and implement preventive measures.
- Stay current on Morpheus and ecosystem technologies while following company policies and procedures.
- Optimize Morpheus performance through cost-effective and efficient resource utilization strategies.
- Work with cross-functional teams to integrate Morpheus with existing systems, applications, and services.
- Provide excellent customer service by responding to cases quickly and effectively.
- Provide technical instructions to customers, including those without direct access to their systems or networks.
What you need to bring:
- Proven experience with Morpheus, AWS, or Azure.
- A thorough understanding of cloud computing principles and best practices.
- Basic programming knowledge and experience with scripting languages such as Python, Git, Bash, Ansible, and PowerShell is advantageous.
- Understanding of infrastructure as code (IaC) concepts and tools, core compute, storage, virtualization, and networking concepts and devices.
- Understanding of cloud-based security protocols and best practices.
- Excellent problem-solving and logical troubleshooting skills.
- Effective verbal communication and collaboration skills
- Demonstrates excellent listening and information gathering skills, as well as the ability to accurately document customer requirements.
- Knowledge of the ITIL Framework, including incident, service request, change, and problem management.
- Self-motivated and able to thrive in a fast-paced, results-driven environment.
- Able to work in a 24x7x365 environment with a rotating shift.
Certifications: ITIL, VCP, Any Cloud certification
