Monitoring and Observability Consultant

• Design end-to-end monitoring and observability solutions to provide comprehensive visibility into infrastructure, applications, and networks.
• Implement monitoring tools and frameworks (e.g., Prometheus, Grafana, OpsRamp, Dynatrace, New Relic) to track key performance indicators and system health metrics.
• Integration of monitoring and observability solutions with IT Service Management Tools.
• Develop and deploy dashboards, alerts, and reports to proactively identify and address system performance issues.
• Architect scalable observability solutions to support hybrid and multi-cloud environments.
• Collaborate with infrastructure, development, and DevOps teams to ensure seamless integration of monitoring systems into CI/CD pipelines.
• Continuously optimize monitoring configurations and thresholds to minimize noise and improve incident detection accuracy.
• Automate alerting, remediation, and reporting processes to enhance operational efficiency.
• Utilize AIOps and machine learning capabilities for intelligent incident management and predictive analytics.
• Work closely with business stakeholders to define monitoring requirements and success metrics.
• Document monitoring architectures, configurations, and operational procedures.

Required Skills:

• Strong understanding of infrastructure and platform development principles and experience with programming languages such as Python, Ansible, for developing custom scripts.
• Strong knowledge of monitoring frameworks, logging systems (ELK stack, Fluentd), and tracing tools (Jaeger, Zipkin) along with the OpenSource solutions like Prometheus, Grafana.
• Extensive experience with monitoring and observability solutions such as OpsRamp, Dynatrace, New Relic, must have worked with ITSM integration (e.g. integration with ServiceNow, BMC remedy, etc.)
• Working experience with RESTful APIs and understanding of API integration with the monitoring tools.
• Familiarity with AIOps and machine learning techniques for anomaly detection and incident prediction.
• Knowledge of ITIL processes and Service Management frameworks.
• Familiarity with security monitoring and compliance requirements.
• Excellent analytical and problem-solving skills, ability to debug and troubleshoot complex automation issues