End to end delivery of software changes, from requirement inception to production rollout.
- Rotation to perform production support tasks, including but not limited to:
- Monitoring production environment and act on production incidents
- Work on Service Request Fulfillment, Incident Management, Problem Management and Change
Management.
- Manage weekend events like software releases, BCP testing, exchange rehearsal etc.
- Status reporting on Health Checks, Changes, Incidents, Capacity and Performance.
- Documentation of Application Knowledgebase, Process.
- Make monitoring tool changes aligned with changing requirements or gaps observed/reported.
- Proactively highlight risk any risks observed and suggest ways to mitigate impact.
- Suggest new ideas for Automation and be able to implement automation ideas
SQL
