We are seeking an experienced ServiceNow GRC / IRM Developer with strong hands-on experience in configuring and customizing ServiceNow GRC/IRM modules. The ideal candidate will have 3+ years of ServiceNow platform development experience, including at least 2 years focused specifically on implementing governance, risk, and compliance use cases through configuration, scripting, workspace development, and integrations. This role will be responsible for designing, configuring, and developing ServiceNow GRC/IRM capabilities, including policy/control workflows, risk and issue management, and compliance evidence collection, to support end-to-end governance and audit readiness.
Work you will do
As a Consultant/Senior Consultant, you would be expected to perform the following activities:
- Well versed with the application deployment and configuration baselines, and understanding of how the application environment operates in a secure environment and how exceptions are handled during operations.
- Facilitate use of technology-based tools or methodologies to continuously improve the monitoring, management, and reliability of the service.
- Define the architecture and design elements for the implementation of ServiceNow GRC solution (including design data/object models, technical workflow diagrams, access control models, etc.).
- Understand the business requirement and define & document epics, user stories, create UI mock-ups and having a roll-up the sleeves approach to make things happen.
- Facilitate service now training and support team on complex system configuration
- You will collaborate with our clients to resolve their business problems by translating functional requirements into technical solutions.
- You will be responsible for end-to-end application design, workflow configurations, and customizations.
- Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints, and technological realities.
Key Responsibilities (GRC/IRM)
- Configure and customize ServiceNow GRC/IRM modules including Policy & Compliance, Risk Management, Audit Management, BCM, TPRM, and CCM
- Develop and customize IRM Workspaces, Portals, forms, dashboards, and reports
- Build and maintain client-side and server-side scripts including Business Rules, UI Policies, and Script Includes
- Integrate ServiceNow with external systems using REST and SOAP APIs
- Perform system administration activities including configuration changes, user support, and upgrades
- Work closely with stakeholders to understand business, risk, and compliance requirements
- Support governance: audit-ready evidence, change/release management, documentation/runbooks, and role-based access controls.
- Optional Responsibilities (Other use cases) Support SecOps modules such as Security Incident Response (SIR) and Vulnerability Response (VR) Required Qualifications
- 3-8 years of ServiceNow development experience
- Hands-on experience with ServiceNow GRC/IRM modules
- Strong scripting experience using JavaScript and ServiceNow APIs
- Experience in workspace and portal development
- Exposure to API-based integrations
- Understanding of risk, compliance, audit, and regulatory concepts
- Preferred / Nice to Have
- ServiceNow CSA (Mandatory), CAD and GRC/IRM-related CIS-certifications.
- Scripting (ServiceNow JavaScript), performance tuning, and large-scale data ingestion.
Core Skills
ServiceNow GRC/IRM, CMDB, Flow Designer/Integration Hub, integrations, reporting/dashboards, stakeholder coordination, good communication and presentation.
Education:
- Bachelor's/ Master's degree in information technology or related field
