MODULE LEAD - ServiceNow

Key Responsibilities (Vulnerability Response)

• Configure and administer ServiceNow Vulnerability Response: sources, vulnerability items, state model, assignment, SLAs, notifications, and remediation tasking.
• Integrate and maintain ingestion from vulnerability scanners/tools to ServiceNow VR application (e.g., Qualys, Tenable, Rapid7) and validate data mapping, schedules, and error handling.
• Drive normalization and data quality: CI/asset matching to ServiceNow CMDB, deduplication rules, exception handling, lifecycle management, and backlog hygiene.
• Build automations with Flow Designer/Integration Hub for routing, enrichment, reminders/escalations, and remediation verification/closure.