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MAIN RESPONSIBILITIES
. Strategic alignment: Develop a strong, daily based coordination with the Global EndPoint Lead to ensure alignment with the global DWP strategy and roadmap. Apply and execute the Global DWP strategy within his tower.
. Team leadership & resource management: Oversee BUILD and RUN teams activities, ensure continuity of expertise within the tower. Directly manage Tech Leads, Product Owner, Architect, Project Manager), monitor their performance. If required, act of point of contact/ escalation with managed capabilities suppliers (L2, L3 support).
. Guarantee operational excellence: Coordinate with Tech Leads to manage shifts for RUN activities (L2, L3 support). Ensure timely incident resolution and effective change management. Collaborate with Service Delivery Managers (SDMs) to monitor and improve RUN performance.
. Continuous improvement: Propose and implement sustainable action plans that enhance efficiency and contribute to continuous improvement of the processes.
PROFILE REQUIREMENTS
Technical Competencies
. Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
. 10+ years of experience in IT infrastructure
. Experience managing multi-site or international teams is highly desirable.
. Proven track record overseeing: EndPointsolution and services (Defender, Bitlocker, MAC, Packaging, Tanium, SCCM)
. ITIL Certification Professional A successful Modern Workplace - Tower Lead EndPoint should have:. Ability to work effectively with people in different zones/cultures
. Strong Management skills. Proven ability to lead, motivate and develop Teams
. Strong organization and communication skills
. Strategic mindset
. Able to manage multiple priorities and projects simultaneously
. Analytical mindset, able to resolve conflicts and make decisions under pressure
. Comfortable working in fast-paced, dynamic and international environment
. Commitment to delivering high-quality, reliable and secure IT services
. Cybersecurity sensitivity
. High integrity and professionalism
. Fluency in English
. Working during CET times
If you are ready to take the next step in your career as a Modern Workplace - Tower Lead EndPoint, we encourage you to apply today!
Michael Page has five decades of expertise in professional services recruitment. We were established in London in 1976, and over this period we've grown organically to become one of the best-known and most respected consultancies, with an office network spanning six continents.
While size has its advantages, it doesn't define us - the nature of our organic growth means that each new office is integrated into the region that it serves. It also means that as an employer looking to hire, or as a candidate aiming to grow your career you have the best of both worlds; a team that understands the market and geography you operate in, plus the resources and expertise of an international network at your disposal.
Job ID: 143417331
