Mobilization Associate Manager

Skill required: NA - Project Management Office (PMO) Mobilization & Run

Designation: Mobilization Associate Manager

Qualifications:Any Graduation

Years of Experience:10-14 Years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do Manage end-to-end Insurance Operations covering policy servicing, claims processing, underwriting support, customer service, billing, renewals and related back-office processes. Drive operational performance, quality, service levels, compliance and continuous improvement. Lead transitions, knowledge transfer, go-live and stabilization while working with business and technology stakeholders.

What are we looking for

• Strong Insurance Operations experience across one or more insurance lines.
• Deep knowledge of policy administration, claims processing or underwriting support.
• Experience leading large insurance operations and delivery programs.
• Strong understanding of operational governance, quality and service levels.
• Experience managing risks, compliance, audits and regulatory requirements.
• Strong stakeholder management and executive communication capabilities.
• Experience leading transition, transformation and operational improvement initiatives.
• Ability to lead and develop high-performing insurance operations teams. Roles and Responsibilities:
• Lead end-to-end Insurance Operations across policy administration, claims, underwriting support, customer service and back-office activities.
• Manage policy issuance, renewals, endorsements, cancellations, reinstatements and policy servicing activities.
• Lead claims operations including FNOL, claims intake, registration, triaging, adjudication support and settlement processing.
• Manage underwriting support including data collection, risk assessment support, submission handling and documentation.
• Drive service quality, TAT, SLA adherence and operational performance across insurance processes.
• Lead customer service operations covering policy queries, billing, renewals, claims status and grievance resolution.
• Establish governance mechanisms and conduct regular operational and business reviews.
• Identify and manage operational risks, issues and compliance requirements.
• Support audit readiness and adherence to applicable regulatory and data privacy requirements.
• Lead transition activities including due diligence, knowledge transfer, go-live and stabilization.
• Drive automation, process improvement and transformation initiatives across Insurance Operations.
• Partner with business and technology teams on system and process transformation initiatives.
• Build and develop high-performing teams and strengthen insurance domain capability.
• Manage hiring, onboarding, performance management and succession planning.
• Drive a culture of quality, compliance, operational excellence and continuous improvement.