Location : WTC Kharadi Pune / Onsite
Type : Full-time
Experience : 3-7 years
Key Responsibilities.
- Collaborate closely with business teams and stakeholders to gather, analyze, and translate business requirements into technical solutions.
- Administer and manage Samsung Knox Manage, Knox E-FOTA, and Knox Mobile Enrollment (KME) portals.
- Configure, deploy, and manage Android (Samsung) devices using MDM / EMM platforms such as Microsoft Intune, VMware Workspace ONE, MobileIron, and Samsung Knox Manage.
- Oversee the complete device lifecycle, including device provisioning, policy enforcement, application deployment, updates, and decommissioning.
- Design, implement, and maintain MDM policies, security baselines, compliance rules, and configuration profiles.
- Integrate Samsung Knox and MDM solutions with enterprise systems such as Azure Active Directory (AAD), Google Enterprise, and corporate VPN solutions.
- Monitor device health and compliance, and proactively troubleshoot enrollment issues, configuration failures, and device-related incidents.
- Create and maintain comprehensive documentation including runbooks, SOPs, operational guides, and configuration documentation.
- Ensure adherence to security standards, compliance requirements, and organizational IT policies.
Required Skills & Qualifications.
- Hands-on experience with Samsung Knox ecosystem (Knox Manage, KME, Knox E-FOTA).
- Strong experience managing Android devices using MDM / EMM solutions.
- Experience with at least one enterprise MDM platform such as Intune, Workspace ONE, or MobileIron.
- Knowledge of device security, compliance policies, and mobile application management (MAM).
- Experience integrating MDM solutions with Azure AD, Google Enterprise, VPNs, and identity systems.
- Strong troubleshooting and problem-solving skills.
- Ability to create clear technical documentation and SOPs.
- Excellent communication skills with the ability to collaborate with cross-functional teams.
