About the Company
Lading data privacy and data governance platform that helps organizations responsibly collect, manage, and use personal data. It enables businesses to comply with global privacy regulations while optimizing customer experiences through transparent and secure data practices.
Job Location- Bangalore (Hybrid)
Experience Range- 5-8 Years
About the Role
We are looking for a hands-on Customer support Engineer who thrives in debugging complex technical issues across mobile apps, APIs, and web integrations. This role acts as the technical first responder for customers, diagnosing issues quickly and building tools or automation to accelerate troubleshooting. The ideal candidate enjoys building utilities, scripts, and AI-powered tools that improve operational efficiency and simplify troubleshooting workflows.
Responsibilities
- Own the resolution of complex customer technical issues across mobile apps, APIs, SDK integrations, and web implementations.
- Troubleshoot mobile application and SDK issues across environments including React Native, iOS (Swift), and Android (Kotlin).
- Build scripts, utilities, or internal tools that automate troubleshooting, diagnostics, and repeatable operational workflows.
- Apply AI tools and agents (LLMs, automation frameworks) to improve support workflows, issue triage, and debugging efficiency.
- Investigate and debug API integrations, authentication flows, and data exchange issues.
- Partner closely with engineering and product teams to reproduce issues, provide diagnostic insights, and drive product improvements based on real customer problems.
- Create technical documentation and troubleshooting guides that improve operational efficiency for internal teams and customers.
Required Skills
- Mobile Application Troubleshooting: Experience diagnosing issues related to mobile app networking, SDK integrations, authentication flows, and API communication.
- Strong working knowledge of React Native, native iOS (Swift), and Android (Kotlin) development environments with the ability to debug mobile SDK integrations and application behavior.
