MNC Hiring For Tech Support Voice Process

Key Responsibilities:

• Handle incoming customer calls to resolve technical queries and issues.
• Provide step-by-step guidance to customers for troubleshooting hardware, software, or network problems.
• Escalate unresolved issues to the appropriate technical teams when necessary.
• Document all customer interactions and resolutions accurately in the system.
• Follow up with customers to ensure their issues are fully resolved.
• Maintain high levels of customer satisfaction and adhere to process SLAs.
• Stay updated with product knowledge, new technologies, and process changes.

Required Skills and Qualifications:

• Education: Graduate in any discipline (Undergraduates with relevant experience can also apply).
• Excellent communication skills in English (verbal and written).
• Basic knowledge of hardware, networking, or software troubleshooting preferred.
• Ability to handle pressure, multitask, and work in rotational shifts (including night shifts).
• Strong problem-solving and analytical skills.
• Freshers and candidates with up to 5 years of relevant experience are welcome.

Preferred Skills (Good to Have):

• Prior experience in a customer service or tech support role (voice process).
• Familiarity with CRM tools and ticketing systems.
• Knowledge of additional languages (regional or foreign) is an advantage.