MNC hiring For Semi Technical/ Customer support Process

Roles & Responsibilities

• Provide semi-technical support to customers via phone, chat, or email.
• Troubleshoot basic to intermediate technical issues related to network support, connectivity, and system performance.
• Assist customers with configuration, initial setup, and issue resolution.
• Document all interactions and maintain accurate logs in the system.
• Escalate unresolved issues to the technical support teams when required.
• Ensure adherence to SLAs, quality standards, and shift schedules.
• Deliver excellent customer service while maintaining professionalism in every interaction.

Work Details

• Hiring for Semi-Technical Process
• Preferred: Candidates with technical support or network support experience
• Shift: 24×7 rotational
• Immediate joiners only