Description
# Job Description: Team Lead — Middle Mile Pickup (MMPU)
- Job Title:** Team Lead (TL) — Middle Mile Pickup
- Location:**Bengaluru
## About the Role
Amazon is seeking motivated, detail-oriented individuals to fill the Middle Mile Pickup Team Lead position. The ideal candidate possesses strong work ethics, operational rigor, and a commitment to ensuring on-time seller pickups and network reliability. TLs are expected to understand all aspects of pickup operations — vehicle placement, seller handover management, route execution, truck utilization, and shift wash governance. The position requires adaptability to dynamic operational needs across pickup nodes and seller locations. The role is fast-paced, and filled with learning as we aim to deliver the best pickup experience for our sellers and ensure zero CPT misses.
## Summary
Amazon's Middle Mile Pickup operations are critical to ensuring shipments move from seller locations to Sort Centers on time, every time. The MMPU TL is responsible for managing daily pickup execution across assigned lanes, driving truck utilization, ensuring vehicle placement adherence, managing seller handover SLAs, and leading a team of associates and drivers to meet network commitments. This role requires a data-driven operator who can identify gaps in real-time, escalate effectively, and drive corrective actions.
## Team Lead Best Behaviors
- Lead by example — do what we say, act how we say
- Be data-driven; come prepared with numbers and RCA to every review
- Be approachable; gather feedback from associates and drivers on ground-level challenges
- Respond quickly and close action points with ownership
- Push limits and accept responsibilities as business demands evolve
- Stay updated with latest tools, processes, and SOPs (SCMS, NOC escalation, Shift Wash templates)
## Basic Qualifications
- Bachelor's degree
- Speak, write, and read fluently in English and Hindi
- Experience with Microsoft Office products (Excel proficiency is mandatory)
- Ability to work in rotational shifts including early mornings and weekends
- Comfortable working in field/outdoor operational environments
## Preferred Qualifications
- Experience managing driver/transporter partners or 3P associates
- Familiarity with pickup operations, route planning, or fleet management
- Experience with data analysis and operational reporting
- Understanding of truck utilization metrics, CPT adherence, and network SLAs
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
Basic Qualifications
- Experience with Excel
- 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
Preferred Qualifications
- Speak, write, and read fluently in English
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Company - Amazon Seller Services Pvt Ltd - F31
Job ID: A10483206
