Mitel PBX Engineer

POSITION: VOIP Engineer

REPORTS TO: Director of Telephony Implementation 

LOCATION: Ahmedabad, Gujarat

PRIMARY RESPONSIBILITIES INCLUDE, but are not limited to:

We're looking for a Mitel PBX Engineer to join our team. In this role, you will be a member of the team responsible for deploying voice installations, resources, and processes utilizing innovative technologies to deliver world-class solutions to the hospitality market. Must have Hosted and On-Prem PBX experience.

The ideal candidate will be a team player who thrives in a fast-paced environment.  The candidate must have a firm grasp of telephony technology and deployment experience in the hospitality industry. The candidate must have a strong customer focus.  The ideal self-starter candidate is driven to innovate with smart, efficient, and highly reliable solutions. The ideal candidate is comfortable working hands-on and leading teams to test, deploy, and integrate new products and services with our customers environment. 

WHAT YOU WILL DO: 

• Review the equipment lists to ensure accuracy. 
• Work with the Project Management Team to schedule implementation and communicate with said PM throughout the project. 
• Program systems remotely. 
• Manage all processes as they relates to voice implementation deployments, and hand-off to support. 

REQUIRED EDUCATION AND EXPERIENCE: 

• Industry-leading knowledge of all telephony products, including Mitel, SIP, and E911 
• Certified on Mitel MiVoice Business 
• Also knowledge of other applications within the Mitel profolio 
• Knowledge of Micontact Center, Mitel Border Gateway, and Mitel Standard Linux 
• Minimum associate degree or 8-10 years of relevant comparable experience 
• Minimum 5 years of experience in large-scale voice installations in the lodging industry is a plus 
• Deep and strong network knowledge as it relates to voice (VoIP) 
• Ability to read and determine PCAPs 
• Understand BGP Routing, VPN, etc 
• Knowledge of various virtualization technologies (VMware) 
• Strong troubleshooting abilities as it relates to programming and network infrustructure 
• Ability to build and maintain strong customer relations. 

PREFERRED QUALIFICATIONS: 

• Network+, CCENT, CCNA; active or expired 
• Experience with configuration application in VMWare environment 
• Experience with LAN Technology 
• Experience with infrastructure.