MIS Analyst

Jumbotail is India's leading B2B marketplace and New Retail platform transforming neighborhood kirana stores into modern convenience grocery stores under the J24 brand. Through technology, data science, and design, we're reorganizing how India's next billion consumers access food. Our work touches millions of lives, and every role here carries real impact.

We're looking for an MIS Analyst to join our Customer Delight team and own the data that drives our call centre operations.

What you'll do:

• Build and maintain daily, weekly, and monthly performance dashboards for call centre ops
• Track attendance, shift adherence, AHT, AL%, and break compliance across all agents
• Identify call volume trends, peak hours, and SLA breaches through sharp reporting
• Build variance analysis reports to flag week-over-week deviations
• Own MIS data hygiene- clean, consistent, reliable data across all sources
• Prepare weekly CX health reports for leadership with commentary on key drivers and outliers
• Automate repetitive reporting using Excel macros, Google Sheets scripts, or SQL

What we are looking for:

• Graduate or Post Graduate in any discipline
• 2–4 years of MIS/reporting experience in a call centre or customer ops environment
• Advanced Excel and Google Sheets skills (pivot tables, VLOOKUP, macros)
• Working knowledge of SQL and hands-on experience with telephony platforms
• Ability to build leadership-ready dashboards independently
• Detail-oriented, process-driven, and comfortable managing multiple reporting cycles