MIM Skillset

We are seeking an experienced professional for the MIM Skillset role at KVC Consultants Ltd. This position requires strong knowledge of IT Service Management, including ITIL principles. You will be responsible for managing incidents from identification to resolution, participating in root cause analysis, and ensuring the achievement of client SLAs and customer satisfaction.

Roles and Responsibilities:

• Respond to reported incidents, identify their cause, and initiate the incident management process promptly.
• Participate actively in root cause analysis meetings, gather lessons learned, and manage the implementation of continuous improvement processes.
• Ensure that Client SLAs (Service Level Agreements) / KPIs (Key Performance Indicators) and customer satisfaction expectations are consistently achieved.
• Restore a failed IT Service as quickly as possible to minimize disruption.

Skills Requirement:

• Strong knowledge of IT service management, including ITIL principles.
• Proven ability to identify the cause of incidents and initiate the incident management process.
• Experience in participating in root cause analysis meetings and implementing continuous improvement processes.
• Demonstrated capability to ensure the achievement of client SLAs / KPIs and customer satisfaction expectations.
• Strong problem-solving skills to restore failed IT services quickly.

QUALIFICATION:

• Bachelor's degree or equivalent practical experience in Information Technology or a related field.