Milestone Technologies - Agentforce Technical Lead

Job Description

We are seeking an experienced and highly motivated Agentforce Technical Team Lead with a strong blend of technical leadership, solution architecture, and client-facing capabilities. The ideal candidate will have 10+ years of Salesforce technical experience, including 2- 3 years of hands-on experience with Salesforce Data Cloud and Agentforce and proven expertise across Sales Cloud, Service Cloud, and Experience Cloud.

This role requires a strategic thinker who can engage with clients, translate business requirements into scalable solutions, lead delivery teams and drive successful implementations across the Salesforce ecosystem.

Key Responsibilities

• Lead the design, development, and implementation of Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, Data Cloud and Agentforce.
• Provide technical direction and governance for Salesforce programs and projects.
• Review and approve solution design, architecture artifacts and development standards.
• Ensure adherence to Salesforce best practices, security standards, scalability and performance guidelines.
• Drive innovation through adoption of new Salesforce capabilities and AI-powered solutions.
  
  

Client & Solution Leadership

• Engage directly with business stakeholders, product owners and client leadership teams to understand business objectives and challenges.
• Conduct solution workshops, requirement discovery sessions and architecture reviews.
• Act as a trusted advisor to clients by recommending best-fit Salesforce and AI-driven solutions.
• Present technical solutions, implementation approaches and roadmap recommendations to senior stakeholders.
  
  

Data Cloud & Agentforce

• Design and implement Data Cloud solutions including data ingestion, harmonization, identity resolution, segmentation and activation.
• Build customer 360 use cases leveraging Salesforce Data Cloud.
• Lead Agentforce implementations, agent design, prompt engineering, grounding strategies and AI-driven business workflows.
• Integrate Agentforce and Data Cloud with CRM and Service processes to improve customer engagement and operational efficiency.
  
  

Team Leadership & Delivery

• Lead and mentor a team of 8 -10 Salesforce developers, consultants and technical specialists.
• Drive sprint planning, technical reviews, code quality and release management activities.
• Manage project risks, technical dependencies and delivery timelines.
• Foster a culture of collaboration, innovation, continuous learning and & Development :
• Design and oversee integrations using REST, SOAP APIs, Platform Events, Middleware and external enterprise applications.
• Guide development activities involving Apex, LWC, Visualforce, Flows and Salesforce automation capabilities.
• Ensure solution maintainability, reusability and governance across Skills & Experience :
• Experience : 10+ years of overall Salesforce experience in technical delivery and solution design.
• Experience : Minimum 2-3 years of hands-on experience in Salesforce Data Cloud and Agentforce.
• Experience : Proven experience leading Salesforce implementation and transformation programs.
• Experience : Experience managing and mentoring teams of 8-10 members.
  
  

Salesforce Expertise

• Strong expertise in Sales Cloud
• Strong expertise in Service Cloud
• Strong expertise in Experience Cloud
• Strong expertise in Data Cloud
• Strong expertise in Agentforce
• Deep knowledge of Salesforce platform architecture and best practices.
• Strong experience in Apex, Lightning Web Components (LWC), Flow Automation, Integrations and Security Model.
  
  

Client & Leadership Skills

• Excellent client-facing, stakeholder management and communication skills.
• Strong consultative and solution-oriented mindset.
• Ability to engage with senior business and technology leaders.
• Excellent problem-solving and decision-making Skills :
• Salesforce Platform Development
• Enterprise Integration Patterns
• REST/SOAP APIs
• Platform Events
• Identity & Access Management
• DevOps and CI/CD practices
• Agile/Scrum Delivery
  
  

Preferred Qualifications

• Salesforce Application Architect or System Architect Certification.
• Salesforce Data Cloud Consultant Certification.
• Salesforce AI Associate and/or Agentforce Specialist Certification.
• Salesforce Platform Developer I & II Certifications.
• Experience in large-scale enterprise transformation programs.
• Exposure to industry domains such as BFSI, Retail, Manufacturing, Healthcare or Technology.
  
  

What Success Looks Like

• Deliver high-quality Salesforce and AI-powered solutions that drive business value.
• Build strong client relationships and become a trusted technology advisor.
• Successfully lead and develop high-performing technical teams.
• Drive adoption of Salesforce Data Cloud and Agentforce capabilities to accelerate customer experience : Bangalore (Hybrid/Onsite as per business : 10+ Years Salesforce
• 2 - 3 Years Data Cloud & Agentforce
• Team Leadership Experience of 8 - 10 Members
  
  

(ref:hirist.tech)