Job Title: Air Freight Operations Specialist
Experience Level: Minimum 2 years
Location: Delhi (Preferred: Delhi Airport Operations Exposure)
About the Role
We are seeking an experienced and dynamic Air Freight Operations Manager to lead and streamline our air freight operations across domestic and international routes. The ideal candidate will bring strong expertise in airline procurement, operational execution, and stakeholder management at major airportsparticularly with hands-on experience in Delhi Airport operations. This role is critical in ensuring cost-effective, compliant, and efficient freight movements within a fast-growing logistics environment.
Key Responsibilities
- Oversee end-to-end air freight operations, including planning, execution, documentation, and coordination across key stakeholders.
- Manage spot airline procurement and negotiate with carriers to secure optimal rates and capacity based on shipment priorities.
- Maintain and expand a strong network of air freight forwarders, airlines, and ground handling agents to enhance service reliability and cost competitiveness.
- Collaborate with airline operations teams, customs officials, and ground handling teams for smooth cargo processing and timely deliveries.
- Ensure compliance with all aviation, customs, and IATA regulations, maintaining high safety and security standards.
- Monitor and improveoperational efficiency, including turnaround times, cost management, and serviceperformance metrics.
- Support the development and implementation of SOPs and digital workflows to enhance process transparency and scalability.
- Lead and mentor an operations team to foster accountability, efficiency, and customer-centricity.
- Coordinate closely with the sales and customer service teams to ensure seamless communication, accurate shipment tracking, and effective problem-solving.
- Manage vendor relationships to ensure consistent quality and adherence to service-level agreements.
Required Qualifications & Skills:
- Minimum 2 years of hands-on experience managing air freight operations with a reputed freight forwarding or logistics firm.
- Proven expertise in spot airline procurement, freight planning, and rate negotiation.
- Strong working relationships within the air freight community, including customs, carriers, and airport authorities.
- In-depth knowledge of customs clearance procedures, air freight documentation, and operational compliance.
- Excellent communication, coordination, and leadership skills.
- High proficiency in digital tools and operational software for logistics tracking and reporting.
- A problem-solver with a proactive and process-driven approach to operations.
Preferred Background
- Experience working with leading logistics companies such as Jeena & Co., SA Consultants, Continental Carriers, or other top Indian air freight forwarders is strongly preferred.
- Exposure to new-age logistics startups or technology-driven environments will be considered a plus.
