Microwave Technical Support Engineer - Telecom

Job Description

What about us:

Ceragon Networks ( https://www.ceragon.com/about-ceragon/ ) is a company that develops innovative equipment used in wireless data transmission among other software and service solutions. Our systems are based on microwave technology and serve as a cost-effective alternative to fiber optics.

By joining our team, you will enrich your experience and work closely with high-end technologies and have global interaction with hi-tech professionals.

The Technical Support Engineer will have the following responsibilities:

• Follow support process/cases through CRM system.
• Work in a fully equipped lab environment to reproduce field issues and for self-training.
• Analyze and debug system performance from collected data to identify point of failure.
• Act proactively to prevent issues from happening by providing suggestions and advice to customer.
• Support Ceragon engineers in the regions
• Handle most complex and difficult cases and deliver the solutions to customers.
• Follow up product development/changes with close cooperation with Tier-3 expert team.
• Direct interaction with Ceragon Certified customer's resources for higher complexity support requirements
• Document resolutions for reported issues for further training purposes through creating knowledge items
  
  

By joining our team, you will enrich your experience and work closely with high-end technologies and have global interaction with hi-tech professionals worldwide.

Job Requirements

The ideal candidate has the following:

Must:

• Electronic/Communication/Computer engineer (BA/BSc)
• Proven experience with planning, engineering and advanced troubleshooting of Microwave/transmission networks (Operations experience)
• Strong Ethernet/IP/networking knowledge
• Understanding packet switch network resiliency protocols, xSTP, G8032.
• Strong SDH/PDH knowledge
• Understanding of synchronization principles and standards
• Multivendor telecom experience, NOC or operations
• Understanding radio link planning principles
• Experience with SNMP based NMS platform
• 2-3 years of experience with interfacing customers (support, presales)
• English – Fluent (read + Write + Speak)
• Hindi – Fluent (Speak)
• Excellent communication skills
• Ready to work in shifts
  
  

Advantage:

Proven knowledge and experience with:

• CCNP or equivalent level knowledge, MEF-CECP
• Willingness to work for flexible time zone coverage (Morning/Afternoon)
• Open for on-call availability
  
  

We are looking for real team player with excellent communication skills, who is well organized, systematic and analytical.

Person should be capable for self-learning and working in a challenging and changing environment as well as be able to make decisions under pressure by analyzing inputs.