Microsoft Teams Voice Specialist

Key Responsibilities:

• Voice Solution Design: Collaborate with stakeholders to gather requirements and design voice communication solutions using Microsoft Teams, considering business needs, scalability, security, and best practices.
• Deployment and Configuration: Lead the deployment and configuration of Microsoft Teams Voice components, including direct routing, calling plans, voice policies, and auto-attendants, to enable high-quality voice calls.
• Integration: Integrate Microsoft Teams Voice with existing telephony systems, ensuring seamless interoperability and minimal disruption to ongoing operations.
• Quality and Performance Optimization: Monitor, analyze, and optimize voice call quality and performance by identifying and addressing network, hardware, and software issues.
• Security and Compliance: Implement security measures and compliance policies to protect voice communication data and ensure adherence to regulatory requirements.
• Technical Support: Provide advanced technical support and troubleshooting for voice communication issues, working closely with internal teams and vendors to resolve incidents promptly.
• User Training and Adoption: Develop training materials and conduct training sessions for end-users to promote the adoption and effective use of Microsoft Teams Voice features.
• Documentation: Maintain accurate documentation of voice solution configurations, processes, and troubleshooting procedures.
• Vendor Management: Collaborate with third-party vendors and service providers to ensure the successful implementation and ongoing support of voice solutions.
• Stay Current: Keep abreast of the latest updates, features, and best practices related to Microsoft Teams Voice and unified communications technologies.

Qualifications and Skills:

• Bachelor's degree in Information Technology, Telecommunications, or a related field.
• Proven experience in designing, implementing, and managing voice communication solutions, preferably using Microsoft Teams or other unified communication platforms.
• In-depth knowledge of Microsoft Teams Voice features, including direct routing, voice policies, call routing, auto-attendants, and emergency calls.
• Familiarity with session border controllers (SBCs), PSTN connectivity, and SIP trunking for voice solutions.
• Strong understanding of networking concepts, including LAN, WAN, QoS, and firewall configurations.
• Excellent problem-solving skills and the ability to diagnose and resolve complex voice communication issues.
• Effective communication and collaboration skills to work with cross-functional teams, stakeholders, and end-users.
• Experience in creating user training materials and delivering training sessions to promote technology adoption.
• Knowledge of security best practices and compliance requirements related to voice communication data.
• Relevant Microsoft certifications, such as Microsoft Teams Administrator Associate or Microsoft 365 Certified: Enterprise Administrator Expert, are a plus.
• Project management skills with the ability to manage timelines, prioritize tasks, and coordinate implementation efforts.