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Microsoft Teams Administrator (Support, Operations & Telephony)
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Roles & Responsibilities :
Administer and manage Microsoft Teams, ensuring integration with Microsoft 365 services (Exchange, SharePoint, OneDrive).
Provide Tier 3 support for Teams incidents, including meetings, chat, calling, and collaboration features.
Configure and support Teams telephony, including calling plans, voice policies, dial plans, and troubleshooting call quality issues.
Perform day-to-day operational activities such as user provisioning, policy management, and service monitoring for global users.
Proactively identify and resolve issues impacting service performance and user experience.
Implement and maintain governance, security, and compliance controls within Microsoft Teams.
Develop automation using PowerShell and Power Automate to improve operational efficiency.
Maintain documentation, runbooks, and troubleshooting guides
Educational qualification:
Bachelor's degree in Computer Science, Information Technology, or related field
Microsoft 365 Certified: Teams Administrator Associate (preferred)
Experience :
4-7 years of experience in Microsoft Teams administration and support
Hands-on experience with Microsoft Teams telephony (Calling Plans, Operator Connect, or Direct Routing)
Strong experience in troubleshooting Teams issues (meetings, chat, calling, collaboration)
Experience with PowerShell scripting / Power Automate (similar tools) for automation and administration
Familiarity with support processes, SLA/KPI tracking, and global support environments
Strong analytical, problem-solving, and communication skills
Ability to manage multiple priorities in a collaborative team environme
Mandatory/requires Skills :
Preferred Skills :
The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.
As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is "Invented for life."
Job ID: 147632891
Skills:
Azure Functions, Power Automate, Rest Apis, LLMs, AI orchestration frameworks, Generative AI technologies, Microsoft Teams, Storage Services, vector search, Azure Relay, Log Analytics, embeddings
