Microsoft Teams Administrator (Support, Operations & Telephony)

Job Description

Roles & Responsibilities :

Administer and manage Microsoft Teams, ensuring integration with Microsoft 365 services (Exchange, SharePoint, OneDrive).

Provide Tier 3 support for Teams incidents, including meetings, chat, calling, and collaboration features.

Configure and support Teams telephony, including calling plans, voice policies, dial plans, and troubleshooting call quality issues.

Perform day-to-day operational activities such as user provisioning, policy management, and service monitoring for global users.

Proactively identify and resolve issues impacting service performance and user experience.

Implement and maintain governance, security, and compliance controls within Microsoft Teams.

Develop automation using PowerShell and Power Automate to improve operational efficiency.

Maintain documentation, runbooks, and troubleshooting guides

Qualifications

Educational qualification:

Bachelor's degree in Computer Science, Information Technology, or related field

Microsoft 365 Certified: Teams Administrator Associate (preferred)

Experience :

4-7 years of experience in Microsoft Teams administration and support

Hands-on experience with Microsoft Teams telephony (Calling Plans, Operator Connect, or Direct Routing)

Strong experience in troubleshooting Teams issues (meetings, chat, calling, collaboration)

Experience with PowerShell scripting / Power Automate (similar tools) for automation and administration

Familiarity with support processes, SLA/KPI tracking, and global support environments

Strong analytical, problem-solving, and communication skills

Ability to manage multiple priorities in a collaborative team environme

Mandatory/requires Skills :

Preferred Skills :