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Key Responsibilities:
• Map CRM opportunity stages to estimate classes, gates, and risk reviews.
• Integrate with estimation tools, document control (DMS), e-sign, and project controls.
• Include supplier/partner contact management, prequalification tracking, and client correspondence logs.
• Track contract types (LSTK/EPCM/T&M) and downstream handover to Project Execution.
• Business Analysis & Process Design
• Solution Architecture (Techno-Functional)
• Configuration & Customization
• Integrations & Ecosystem Management
• Data Management & Quality
• Data Management & Quality
• Testing & Release Management
Education Qualification:
Graduation in IT / B.E.-CSE or B.E. IT / BCA / MCA from recognized university.
Experience:
• 7-12 years of functional hands-on experience with D365
• Knowledge and experience deploying solutions using Power Platform applications
• Expertise in Power Automate, Power Pages, Power BI, Power Apps
Knowledge of key end to end business processes including but not limited to:
Lead to Order, Field Service, Pricing Procedure, Quote Comparison, Credit Management and hold/release functionality, CRM Dashboard, Segment level customization, Controlled setup based on Role assignment to specific user or group users.
• Integration with SAP S4 HANA platforms.
CE Apps are – Sales, Customer Service, Marketing, Field Service, Project Operations
Technical Competencies/Skills:
• Minimum 7+ years of experience working on the Microsoft platform, with a strong focus on Dynamics 365 CRM.
• Knowledge of C# is required.
• Hands-on expertise in configuring and setting up D365 applications.
• Proven experience in solution design and technical architecture.
• Proficiency in data conversion, including data transformation and loading into D365.
• Ability to coach, guide, and mentor junior team members and existing resources to support talent development.
• Strong skills in developing Plugins and Custom Workflows.
• Expertise in JavaScript client-side scripting.
• Experience working with integration frameworks, including Web API and REST API.
• Capability to review and validate business processes and translate them into CRM-based process scenarios.
• Experience conducting unit testing for CRM business processes.
• Strong technical writing and documentation skills.
Behavioural Competencies:
• Proactive, motivated, and driven, Ethical team player, Strong interpersonal skills, Emotional maturity,
• Multitasking, Self-motivated with the ability to work in a fast-moving environment, Strong verbal
Job ID: 152817179