Microsoft Copilot Engineer

Key Responsibilities

·      Serve as the Subject Matter Expert for Microsoft Copilot and Copilot agents across enterprise environments

·      Handle complex issues related to Copilot behavior, data grounding, permissions, security boundaries, and product limitations

·      Provide expert-level guidance on Copilot agent architecture, configuration patterns, and troubleshooting approaches

·      Act as final escalation point for unresolved Copilot incidents from L1/L2 support teams

·      Provide advisory support across Microsoft 365 services including Teams, SharePoint, Exchange, OneDrive, Loop, and GitHub Copilot

·      Understand integration touchpoints between Copilot, Power Platform, and Microsoft services to diagnose cross-platform issues

·      Ensure all recommendations align with internal security, compliance, and governance guidelines

·      Define and communicate supported vs unsupported Copilot use cases

·      Clearly articulate Copilot limitations and coach business users on workarounds or alternative approaches

·      Provide informed guidance on non-Microsoft AI technologies and explain enterprise support boundaries

·      Design and deliver advanced Copilot clinics, webinars, and targeted enablement sessions

·      Support business users during feature rollouts, roadmap changes, and capability expansions

·      Translate technical Copilot updates into consumable guidance for business and IT stakeholders

·      Mentor and upskill L1/L2 Copilot support teams

·      Contribute to automation of Copilot request intake, triage, and knowledge management

·      Continuously monitor Copilot evolution and proactively update support and enablement practices

Experience Required

·      6–10+ years in Microsoft 365, Digital Workplace, Platform Engineering, or Enterprise Collaboration roles

·      2–3+ years of hands-on experience with Microsoft Copilot, Copilot agents, or Power Platform‑driven solutions

·      Proven experience supporting large-scale enterprise technology adoption or transformation programs

·      Strong background in stakeholder management and enterprise support operations

Technologies & Functional Expertise

·      Microsoft Copilot (M365 Copilot, Copilot agents)

·      Microsoft 365: Teams, SharePoint, Exchange, OneDrive, Loop

·      Power Platform: Power Apps, Power Automate, Power BI (advanced conceptual to hands-on)

·      M365 administration, identity, access control, and security boundaries

·      Understanding of OpenAI-based services within Microsoft stack

·      Awareness of non-Microsoft AI platforms (support‑boundary and advisory level)