Mgr. Software Engineering

Responsibilities

Technical Leadership

• Provide technical leadership and direction for major projects, ensuring alignment with business goals and industry best practices.
• Be hands-on with code, maintaining high technical standards and actively participating in design and architecture decisions, code reviews, and helping engineers optimize their code.
• Ensure that high standards of performance, scalability, and reliability are maintained when architecting, designing, and developing complex software systems and applications.
• Ensure accountability for the team's technical decisions and enforce engineering best practices (e.g., documentation, automation, code management, security principles, leverage CoPilot).
• Ensure the health and quality of services and incidents, proactively identifying and addressing issues.
• Utilize service health indicators and telemetry for action.
• Implement best practices for operational excellence.
• Play a pivotal role in the R.I.D.E. (Review, Inspect, Decide, Execute) framework.
• Understand CI/CD pipelines from build, test, to deploy phases.

Team Management

• Lead and manage a team of software engineers, fostering a collaborative and high-performance environment.
• Conduct regular performance reviews, provide feedback, and support professional development.
• Foster a culture of service ownership and enhance team engagement.
• Drive succession planning and engineering efficiency, focusing on quality and developer experience through data-driven approaches.
• Promote a growth mindset, understanding and driving organizational change.
• Actively seek opportunities for team growth and cross-functional collaboration.
• Works and guides the team on how to operate in a DevOps Model.
• Taking ownership from working with product management on requirements to design, develop, test, deploy and maintain the software in production.

Coaching and Development

• Grow and develop the team technically and with a quality mindset, providing strong and actionable feedback.
• Provide technical mentorship and guidance to engineers at all levels, fostering a culture of learning, collaboration, and continuous improvement.
• Encourage the team to experiment, learn, and iterate on processes and technologies.
• Stay current with emerging technologies and industry trends, advocating for their adoption where appropriate to drive innovation and productivity within the team.

Execution Excellence

• Oversee the planning, execution, and delivery of high-impact software projects, ensuring they are completed on time and within budget.
• Manage team workload and capacity, setting priorities and managing risks and tradeoffs.
• Align team efforts with the strategic direction of the company, understanding the big picture and business needs.
• Demonstrate engineering excellence and service ownership, including cost and quality management of services, and effective production management.
• Collaborate with cross-functional teams, including product management, design, and operations, to ensure alignment and successful delivery of projects.
• Communicate effectively with stakeholders at all levels.
• Make deployment decisions with appropriate risk mitigation.

Minimum Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
• Eight plus years of experience in software development, with three plus years in a technical leadership role and two plus years in a people management role.
• Proven track record of leading and delivering large-scale, complex software projects.
• Deep expertise in one or more programming languages such as C, C++, C#, .NET, Python, Java, or JavaScript.
• Extensive experience with software architecture and design patterns.
• Strong understanding of cloud technologies and DevOps principles.
• Excellent problem-solving skills and attention to detail.
• Excellent communication and leadership skills, with a demonstrated ability to influence and drive change.

Preferred Qualifications

• Master's degree or PhD in Computer Science, Engineering, or a related technical field.
• Experience with cloud platforms like Azure, AWS, or GCP.
• Familiarity with CI/CD pipelines and automation tools.
• Knowledge of agile development methodologies.
• Experience in a complex, matrixed organization.
• Demonstrated commitment to diversity and inclusion initiatives.
• Familiarity with developing accessible technologies