Years of Experience: 8 to 12 years of experience in metrics analysis, KPI definition, and dashboard development.
Location: Bengaluru/Pune/Hyderabad/Chennai/Noida
Educational Qualification
Bachelor's degree in engineering, Statistics, Mathematics, Computer Science, or a related field.
Certifications in Data Analytics, Quality Management, or Process Excellence are advantageous.
Skill Requirements
- Deep understanding of data, metrics, and KPIs, with the ability to define metrics for new age development environments, including automation of data collection
- Proficiency in Microsoft Excel (basic, advanced, and VBA), Minitab
- Hands on experience with data analysis and visualization tools such as Power BI
- Experience in creating Process Performance Baselines (PPBs), building Process Performance Models (PPM), forecasting models, and developing Power BI dashboards
- A Strong grasp of various lifecycle models including development, testing, and managed services
- Familiarity with quality frameworks like ISO 9001, CMMI
- Excellent analytical, communication, and stakeholder engagement skills
Role Scope & Critical Capabilities
- The incumbent will operate as the enterprise Metrics SME with accountability:
- Defining and operationalizing KPIs and metrics for modern, automation driven delivery environments
- Collect, validate, analyze and drive across lifecycle wise metrics delivery models (Agile, Dev, Testing, Maintenance, etc.)
- Advanced data analysis using Excel (including VBA) and Minitab
- Designing report and deploying analytics solutions on Power BI/Tableau to support decision making
- Prepare and publish reports such as PPBs, PPMs, Quality Index, Benchmark Reports and forecast models
- Leveraging AI enabled metrics and analytics (value add)
- Ensuring alignment with ISO 9001, CMMI, and other quality frameworks
- Collaborate with stakeholders to ensure timely and accurate metrics dissemination.
- Identify trends, anomalies, and improvement opportunities from metrics data.
- Support internal audits and assessments with relevant metrics documentation and insights.
- Preferred credentials include certifications in Quality Management, ATM, Six Sigma, Statistics, or Process Excellence.
