Experience :- 4+ Years
Choosing Capgemini means choosing a place where you'll be empowered to shape your career, supported by a collaborative global community, and inspired to reimagine what's possible. Join us in helping clients enhance and support their Engineering Document Management (EDM) solutions through Accruent Meridian.
Your Role
As a Meridian Engineer, you will be responsible for supporting, maintaining, debugging, and enhancing EDM solutions built on the Accruent Meridian platform. You will work closely with end-users, business stakeholders, and customer HQ teams to ensure seamless system operations and continuous improvements.
In this role, you will:
- Provide application support for Accruent Meridian-based EDM solutions.
- Handle user queries, incidents, and service requests through ticketing tools.
- Analyze and resolve production issues, perform bug fixing, and implement system enhancements.
- Collaborate with end-users to understand business requirements and clarify functional issues.
- Work with customer HQ teams and stakeholders to ensure timely issue resolution and solution delivery.
- Develop and maintain scripts using technologies such as VBScript, PowerShell, SQL, and related tools.
- Participate in system configuration, customization, testing, and deployment activities.
- Monitor application performance and proactively identify areas for improvement.
- Ensure adherence to support processes, documentation standards, and service-level agreements.
- Work effectively within a team environment and contribute to knowledge-sharing initiatives.
Your Profile
- 4+ years of experience in application support and development.
- Strong knowledge and hands-on experience with Accruent Meridian.
- Proficiency in development and scripting technologies such as VBScript, PowerShell, SQL, and similar tools.
- Experience working with ticketing/support tools and managing user support activities.
- Strong troubleshooting and problem-solving skills.
- Experience interacting directly with end-users and business stakeholders.
- Ability to coordinate with global/customer HQ teams.
- Good communication skills and a collaborative team-player mindset.
- Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
Top 3 Skills
- Meridian Knowledge (Accruent Meridian)
- Development Skills (VBScript, PowerShell, SQL, Scripting)
- User Support & Ticket Handling Experience
What You'll Love About Working Here
- Work on enterprise-scale Engineering Document Management solutions.
- Collaborate with global teams and business stakeholders.
- Opportunity to enhance expertise in Meridian, automation, and application support.
- Continuous learning and career development opportunities.
- Inclusive and collaborative work environment.
About Us
Capgemini is a global business and technology transformation partner, helping organizations accelerate their digital transformation journey. With deep industry expertise and a strong global presence, Capgemini enables clients to unlock value through technology, innovation, and sustainable growth.
