- Posted a month ago
- Over 200 applicants have applied
Job Description
Eligibility Criteria:
- Candidates should be comfortable in fieldwork.
- Good written and verbal communication.
- Customer-service focus.
- Work Experience in help desk support, tech support, non-tech support, and software support would be required.
- Must have a 2-wheeler and a laptop
- Must be well-versed in the Local Language
Roles and Responsibilities:
- Can visit our Restaurant Partners in the Field
- Provide service and customer support during field visits
- Install our POS software in their System / Device Give training about our product to our client
- Diagnose errors or technical problems and determine proper solutions to resolve their queries
- Build positive relationships with customers
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to understand the root of the problem quickly
- Communicate with clients through a series of actions, either via phone, email or chat, until they've solved a technical issue
- Ensure all issues are properly logged
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Role: Customer Success, Service & Operations - Other
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations - Other
Education
UG: B.Tech/B.E. in Computers, BCA in Computers
More Info
Key Skills
About Company
Petpooja is the largest next generation Point of Sale Software platform with the usage of more than 85,000+ outlets live across India. We are a Product base software company based out of Ahmedabad, Gujarat.
The company is present in more than 145+ cities across India, with more than 1200+ employees working on a mission to organize the unorganized food sector in India and across the globe. We provide holistic restaurant management software including billing, inventory management, online ordering and all other front and back of house management modules that any restaurant requires - right from independent outlets to chains with over 200 outlets. Over Rs 7,000 crore+ bills are made on our platform every year.
Petpooja platform handles more than 5 Million invoices daily with more than 20 Million API calls per day and interacts with Terra-byte Databases. Platform created is OS (Windows, Mac, Linux) independent and Browser independent. The platform encompasses technologies like - Node.JS, Python, PHP, Adobe, MySql, MongoDB, SQLite and various front end JS frameworks. We are extensively using various AWS services to create a seamless experience for our customers.
Petpooja works closely with 80+ companies/organizations like Zomato, Swiggy, UberEats, PayTM, UPI, HDFC Bank, Yes Bank, PineLabs, BijliPay, ONDC etc. The platform is at fore-front (in the world) in building and applying next generation Machine Learning Models from Point-of-Sale systems.