Merchant Services - Helpdesk Management Executive - Thane

HDFC Bank Limited

Thane, India

1-3 Years

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Posted 28 months ago
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Job Description

Job Description Title		Helpdesk Management Executive- Merchant Services
Group Company		HDFC Bank
Role		Helpdesk Officer
Office Location		Pan India
Position Description		Helpdesk Officer-Non Sales
Primary Responsibilities		Merchant Experience on Helpdesk, Executive to ensure all etiquettes, greetings, professional and courteous feel is obtained out of each call
		Managing operations involving inspection and coordination with internal departments & external teams to ensure seamless service experience.
		First Level Retention at Helpdesk, while merchant calls or emails helpdesk for deactivation, agents to ensure probing and providing solutions online.
		Work closely with relevant stake holders to ensure adequate closures of grievances raised by the merchant.
Additional responsibilities		Ensure 100% quality of closure as per service quality audit.
Reporting team	Reporting Role	Helpdesk Manager
Reporting Department	Payments Business
Educational qualifications preferred	Category
Field specialisation	Any discipline
Degree	Graduate
Academic Score	Pass
Institution tier	Any
Required Certification/s
Required Training/s
Required work experience	Industry	Banking preferred - but not a constraint
Role	NA
Preferred years of experience	From	1
To	3
Key Performance Indicators
Required Competencies
Required Knowledge	Basic MS office
Required Skills	.Good communication skill, .Proactive & Problem solving capability, .Patience & concentration
Required abilities	Physical	Quick learner, Multitasker
Work Environment Details
Specific requirements	Travel	NA
Vehicle	NA
Work Permit
Other Details	Pay Rate
Contract Types	Permanent
Time Constraints
Compliance Related
Union Affiliation