Merchandiser

Company: Norquest Brands Pvt. Ltd.

Location: Ahmedabad, Gujarat (on-site)

Department: Sales & Merchandising

Role: Merchandiser – Exports (Sales & Merchandising)

Experience: 3–4 years in export merchandising

Type: Full-time

About Norquest

Norquest Brands manufactures custom cotton and sustainable packaging for premium brands across the US, UK, Europe and Australia. Our clients are global beauty, fashion and lifestyle names who send us a design brief and expect a finished, on-spec product to land in their warehouse on the promised date — every time.

We're GOTS, GRS, OEKO-TEX and SEDEX certified. That means the way we make things is audited as closely as what we make, and our merchandisers are the people who hold that standard together between the customer and the factory floor.

The role

You will own a portfolio of export accounts end to end — from the first enquiry through sampling, production and shipment. You are the single point of accountability for those orders. When a customer wants to know where their 40,000 tote bags are, you already know, and you've already flagged the problem before they asked.

This is a coordination-heavy, follow-up-heavy job. It suits someone who is organised by instinct, comfortable chasing people until they get an answer, and unbothered by a fast-changing production floor.

What you'll do

Own the customer relationship

• Handle enquiries, quotations, order confirmations and shipment updates for your assigned accounts.
• Translate customer specs — fabric, GSM, print, trims, certification, packaging — into instructions the production team can act on without ambiguity.
• Respond to customer queries the same working day, even when the answer is I'm checking, I'll confirm by tomorrow.

Drive orders to delivery

• Build and maintain a Time & Action calendar for every order, and hold internal teams to it.
• Track sample development, approvals and customer feedback until sign-off.
• Work with Production, Planning, Quality, Purchase and Dispatch to keep orders on schedule — and escalate early when they aren't.
• Follow up with suppliers on fabric, trims, accessories and packaging so material shortages never become the reason for a delay.

Keep the paperwork clean

• Coordinate export documentation with the logistics team.
• Maintain accurate order histories, costing references and customer correspondence.
• Prepare weekly order status and shipment schedule reports.

How you'll be measured

• On-time shipment rate across your accounts.
• Sample-to-approval turnaround — how quickly you close the development loop.
• Customer response time and quality of communication.
• Accuracy — costing errors, spec misses and rework attributable to briefing gaps.

What we're looking for

Essential

• 3–4 years in export merchandising — bags, home textiles, garments or soft goods.
• Working knowledge of the export order cycle: costing, sampling, PO management, production follow-up, documentation.
• Strong written English. You'll be emailing brand managers in London and New York, and your emails need to read as clearly as theirs.
• Solid Excel — pivot tables, lookups, cost sheets. Not just data entry.
• The ability to run 15–20 live orders at once without losing track of any of them.
• Bachelor's degree in Commerce, Business Administration, Textile Management or similar.

Bonus

• Experience with ERP systems.
• Familiarity with sustainability certifications (GOTS, GRS, OEKO-TEX) and what they require in practice.
• Exposure to European or US buyers and their compliance expectations.
• Comfort with occasional evening calls to overlap with UK/US client hours.