Job Description
Liaise with Customers to ensure that all information related to Size andMeasurements are obtained on time and accurately, and pass on the same to theOperations team
Liaise with Project Manager in Operations , keep them informed of Customers requirements relating to Schedule of delivery, follow up for actions to be taken to meet the requirements, and organize deliveries at the Customers end
Liaise with Project Manager in the Operations team and keep them informed of any alterations to delivery schedules as required by Customers, complaints relating to Quantity & Quality of supplies made, any Rework that may be required, Returns that are made and follow up with them for necessary action
Stay in touch with Customers during the entire Order Execution stage and post Order execution in order to build sustainable Relationships
Be responsible for all Collections from Retained Businesses
Co-ordinate with Procurement, Production, and Despatch teams to facilitate execution of Orders as per agreed terms
Share with Procurement, Production, and Despatch teams requirements of customers as communicated by Project Manager at RO, and follow up with them for actions in line with these requirements, after approval by Head -Project
Follow up with PPC and Despatch teams for adherence to Production and Despatch schedules
Communicate to Project Manager at RO, status of Order Execution and Despatch so that they will in turn be able to share the same with Customers, and be prepared for effecting Deliveries
