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Exotel is the emerging markets leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel's cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, Southeast Asia, the Middle East, and Africa. Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byjus, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotels suite of communication APIs, Ameyos omnichannel contact centre (merger), and Cogno AI's conversational AI platform (acquisition) over the cloud. They're a $100 million Series D-funded company with $60 million in ARR.
Exotel Engineering solves some really cool infrastructure-level problems with the goal of ensuring no one misses a call or an SMS.
Our focus is on building a very fault-tolerant, loosely coupled, scalable and real-time distributed system
We are generally agnostic of language, technology or tools. Currently, our tech stack is built on Golang, Node.js, Ruby, Java and PHP. We use Aerospike, and MySQL as data stores, ElasticSearch for search and Beanstalkd for queuing
We emphasize a lot on clean abstractions of code, loosely coupled services and good coding practices
We are very strong believers in you built it, you own it!. And running a distributed system is very different from just building one!
We are crazy about high availability
Role and Responsibilities
Lead projects pertaining to development/improvement of Exotel's distributed voice stack. Responsible for driving project throughout its lifecycle Support team with timely analysis and debugging of operational issues | |
| Must Have skills | Bachelor or Master's degree in computer science or equivalent. |
| Good to have skills | Experience in telecom, related protocols and product start ups would be a plus. Exposure to telephony protocols, ISDN, SIP, WebRTC Practical Experience in managing Production scale systems Experience working with data ETL pipelines is a plus Experience in development of cloud telephony systems (CPaaS) is a plus |
Exotel was started by Shivakumar Ganesan in 2011. Shivakumar's previous venture, Roopit, needed a simple automated call center solution for which he built an in-house product, and eventually it became a standalone company in the form of Exotel.Exotel picked up a Rs. 25 million (approximately US$500,000 funding from Mumbai Angels and Blume Ventures in March 2012
Job ID: 135702203
