Member of Technical Staff – MTS

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Member of Technical Staff - MTS

Position Summary:

Build software that helps athenahealth solve complex healthcare business challenges at scale. The Member of Technical Staff will develop and maintain backend services and cloud-based applications that support high-volume claim resolution workflows, improve operational efficiency, and contribute to reliable product experiences for customers and internal teams. This role is based in Chennai, India and follows a hybrid work model. The person in this role will collaborate with engineers, product partners, and other stakeholders to deliver maintainable, scalable solutions using modern software development practices. This position reports to the Manager, Engineering.

About the Team:

Our Collector R&D teams are building new and evolving services for athenahealth customers. We work on solving complex business problems for a broad set of stakeholders, including customers, internal technology-enabled services teams, and multiple BPO vendors. Much of this work involves designing and implementing workflows that manage large volumes of claim resolution activity, with a focus on improving visibility, throughput, and operational consistency.

These systems support work that may be completed manually by operations partners or automated to improve overall productivity. That means our teams build software that helps route work, manage exceptions, connect business rules to execution paths, and create a more efficient experience across revenue cycle operations. The engineering work often involves balancing scale, reliability, maintainability, and evolving business needs across distributed systems.

As a Member of Technical Staff, this role contributes directly to the development of backend services and microservices that power these workflows. Success in this role requires solid software engineering fundamentals, experience working with service-based systems, and the ability to collaborate effectively across functions. The team values clear communication, practical problem solving, and thoughtful engineering that improves outcomes for customers and internal users. Source context: the Collector R&D team summary provided in your prompt and athenahealth engineering JD guidance on MTS back-end roles:

Essential Job Responsibilities:

• Develop backend applications and services using Java to support business-critical workflows and platform capabilities.
• Build and maintain scalable microservices that integrate with internal platforms and dependent systems.
• Implement cloud-based solutions on AWS with attention to reliability, security, and maintainability.
• Collaborate with engineers, product managers, and other stakeholders to translate business requirements into technical solutions.
• Create and enhance APIs and service integrations that support high-volume transactional workflows.
• Troubleshoot application and service issues, identify root causes, and deliver fixes that improve system stability.
• Contribute to code reviews, unit testing, and team engineering practices that improve software quality and consistency.
• Optimize application performance and service interactions to support scalability and operational efficiency.
• Use AI tools, where appropriate, to improve productivity in day-to-day engineering work, such as understanding unfamiliar code, drafting test cases, summarizing technical information, or exploring implementation options, while reviewing outputs carefully before applying them.

Additional Job Responsibilities:

• Document technical designs, implementation details, and service dependencies for shared understanding across the team.
• Participate in sprint planning, backlog refinement, and estimation activities.
• Support deployment, release validation, and post-release monitoring for assigned services or features.
• Assist in improving CI/CD workflows and development practices across the team.
• Contribute to monitoring and alerting improvements that help detect and resolve production issues.
• Partner with adjacent teams to align on API contracts, integration points, and shared dependencies.
• Share technical knowledge through walkthroughs, documentation, and collaborative problem-solving sessions.
• Identify opportunities to simplify workflows or reduce manual effort through service enhancements and automation.

Expected Education & Experience:

• 2 to 4 years of software engineering experience in backend development, distributed systems, or related application development work.
• Hands-on experience with Java for building and maintaining production applications.
• Experience developing or supporting microservices and service-based architectures.
• Working knowledge of AWS and cloud application deployment concepts.
• Experience building or consuming RESTful APIs and integrating with distributed systems.
• Understanding of software engineering fundamentals, including object-oriented design, testing, debugging, and version control.
• Experience working in Agile or iterative development environments with cross-functional teams.
• Ability to analyze technical issues, communicate clearly, and contribute practical solutions.
• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent relevant experience.