Member Experience Manager

1-3 Years

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Job Description

Ultimate role is to manage the Member Onboarding Process
Conducting the fitness consultation
Determining the right combination of personnel and tools for each member
Managing the retention score
Will also strategize, organize and promote programs across several areas including: Community, Self-Directed, Group and Personal Training
Will manage Trainer on-boarding and staff training
Creating touch-points and calling irregular members
Prepare Educational Resources and member engagement activities planner