Member Experience Manager

Anytime Fitness Af

Mumbai

5-10 Years

This job is no longer accepting applications

Posted 4 months ago

Job Description

Responsible for managing the entire Member Onboarding Process to ensure a smooth start to the member's fitness journey.
Conducts comprehensive fitness consultations to understand individual needs and goals.
Determines the right mix of personnel and tools tailored for each member to optimize their experience.
Accountable for improving and maintaining a strong retention score through proactive member engagement.
Strategizes, organizes, and promotes programs across multiple areas including Community Events, Self-Directed Workouts, Group Classes, and Personal Training.
Manages the onboarding of trainers and is responsible for staff training and development.
Creates regular touch-points with members, including calling irregular members to re-engage them.
Develops educational resources and plans member engagement activities to build long-term member satisfaction and loyalty.

More Info

Job Type:

Permanent Job

Industry:

Fitness

Role:

Program Manager

Function:

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Anytime Fitness Af

Anytime Fitness is the innovator of 24-hour, co-ed fitness concept and the worlds largest gym chain, operating in over 3500 gyms across the globe in more than 30 countries 5 continents. Anytime Fitness is the worlds fastest growing Fitness Franchisee and for the 5th consecutive year, Anytime Fitness received the quot;Top 50 Franchisee Satisfaction Awardquot;presented by Franchisee Business Review.

Job ID: 129928315

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