Member Experience Manager

Anytime Fitness Af

Hyderabad

8-10 Years

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Posted 5 days ago
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Job Description

Responsible for managing the complete Member Onboarding Process to ensure a seamless start to each member's journey.
Conducts fitness consultations to assess member needs and goals.
Identifies the most effective combination of tools and personnel tailored to individual members.
Manages and improves the member retention score through strategic engagement.
Strategizes, organizes, and promotes programs across Community Events, Self-Directed Training, Group Classes, and Personal Training.
Leads trainer onboarding and coordinates staff training sessions to uphold service quality.
Creates meaningful touch-points with members, including proactive follow-ups with irregular attendees.
Develops educational materials and curates a monthly member engagement planner to boost participation and satisfaction.
Works closely with other club leaders to align the member experience with brand standards and operational goals.

More Info

Job Type:

Permanent Job

Industry:

Fitness

Role:

Product Manager

Function:

Employment Type:

Full time

About Company

Anytime Fitness Af

Anytime Fitness is the innovator of 24-hour, co-ed fitness concept and the worlds largest gym chain, operating in over 3500 gyms across the globe in more than 30 countries 5 continents. Anytime Fitness is the worlds fastest growing Fitness Franchisee and for the 5th consecutive year, Anytime Fitness received the quot;Top 50 Franchisee Satisfaction Awardquot;presented by Franchisee Business Review.

Job ID: 129961037

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