Mega-Walkin drive at HCLTech for Customer Service Representative (CSR) (Voice Process), on 29th July 2026
Date: 29th July'26
Time: 10:00 AM to 1:00 PM
Venue : ETA 1, Sandhya Infocity - Navalur
No. 33, Rajiv Gandhi salai, old Mahabalipuram road, navalur
Contact Person: Suryapriya
Experience: 1 to 4 yrs
Shift: US Shift (Night Shift)
Skill: Customer Service Representative (CSR) (Voice Process)
Job Summary
- We are seeking a customer-focused and detail-oriented Customer Service Representative (CSR) to support our healthcare account.
- The CSR will assist patients, healthcare providers, and insurance members by handling inquiries related to benefits, eligibility, claims, billing, appointments, and other healthcare services.
- The ideal candidate possesses excellent communication skills, empathy, and the ability to maintain confidentiality while delivering exceptional customer service.
Key Responsibilities
- Handle inbound and outbound customer calls in a professional and courteous manner.
- Respond to inquiries regarding health insurance benefits, coverage, eligibility, claims, and billing.
- Assist members, patients, providers, and healthcare facilities with account-related concerns.
- Verify member information and accurately document customer interactions in the system.
- Resolve customer issues efficiently while adhering to company policies and healthcare regulations.
- Escalate complex concerns to the appropriate department when necessary.
- Maintain confidentiality and protect sensitive customer information in compliance with healthcare privacy
requirements.
- Meet established quality, productivity, and customer satisfaction targets.
- Stay updated on healthcare policies, procedures, and account-specific guidelines.
- Provide accurate information and educate customers on available healthcare services and programs.
Qualifications
- College Graduate / Undergraduate (BPO experience is required)
- Excellent verbal and written communication skills.
- Strong customer service and problem-solving abilities.
- Basic computer proficiency and ability to navigate multiple systems.
- Ability to work in a fast-paced environment.
- Strong attention to detail and organizational skills.
Candidates welling for the Opportunity & Unable to attend Walkin interview please complete the Registration for virtual Interview
HCLTech Customer Service Representative (CSR) (Voice Process) – Virtual Interview – Fill out form
Looking for immediate joiners
Mandatory Documents
Updated Resume
EPFO Service History
Complete set of offer letters and relieving letters from all previous employer
Note: HCL conducts a stringent background verification (BGV) process. Offer will not be released without candidates submitting all required documents
