Mega Walk-In Drive || Network Engineering || 30th May || Noida

HCLTech is Hiring for Network Engineering Professionals!

Interested candidates can walk in for an interview | Freshers are not eligible

Dates: 30th May 2026

Timing: 11:00 AM - 1:00 PM

Walk-In Address: No. A 8 & 9, Sector 60, Noida - 201301

Work Location: Noida

Contact Persons: Navya/Kashish

Please carry:

2 Updated Resume

1 Passport size

1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic devices)

Job Summary:

We are seeking an experienced and detail-oriented professional to join our team as a Business Process Management (Provisioning and Activation). The ideal candidate will have a proven track record of leading process improvement and transformation initiatives within the Managed Networks or Telecom domain. This role involves driving business process change from the current As-Is state to an optimized To-Be state, working closely with both business and technology stakeholders.

Key Responsibilities:

• Lead the identification, documentation, and redesign of business processes across Service Assurance, Security, Service Delivery, and Service Management functions.
• Develop comprehensive service blueprints, process flow diagrams, swim-lane charts, and standard operating procedures.
• Collaborate with cross-functional teams including Network Technicians, Order Management, SMEs, and Trainers to document and streamline end-to-end network provisioning and activation workflows.
• Facilitate workshops with internal teams, clients, and third-party vendors to capture pain points, map current processes, and propose effective solutions.
• Drive continuous improvement initiatives aimed at enhancing SLAs, reducing cycle time, and improving service quality and customer satisfaction.
• Maintain and update knowledge documentation and conduct training workshops for new team members or process transitions.
• Provide regular project updates and executive summaries to key stakeholders and clients.

Required Qualifications:

• Minimum of 3 years of relevant experience in business process management within the telecom or managed network services sector.
• Strong understanding of managed network service domains and associated processes.
• Experience in designing and implementing BPMN-compliant process maps and documentation.
• Proficiency in BPM tools such as Visio, BlueWorks, Adonis, or Celonis.
• Familiarity with enterprise tools like JIRA, Confluence, LeanIX, and Pega.
• Solid knowledge of networking fundamentals including TCP/IP, DNS, DHCP, OSI model, VLAN, WLAN, SDWAN, and access technologies (PIP, Ethernet, Broadband, 5G).
• Experience with metrics/KPI improvements such as MTTR, SLAs, Incident Resolution Time, etc.
• Exposure to process improvement methodologies such as Six Sigma, DMAIC, or PDCA.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• ITIL Foundation certification (V3 or higher) – Mandatory.
• Industry certifications such as CCNA, JNCIA, or Network+ – Preferred.