Media Systems Engineering - Regional Engineer

Title: Media Systems Engineering - Regional Engineer

Location: Mumbai

About Media Systems Engineering

Media Systems Engineering helps filmmakers bring their vision to life through the design and support of technical workstations, image & sound equipment, and playback systems used across creative spaces.

This includes screening rooms, post-production suites, QC environments, audio facilities, and specialty creative spaces that support content creation from capture through delivery.

You will work at the intersection of creative intent and technical excellence, partnering closely with global Media Systems Engineering teams to spearhead new technology deployments across corporate and studio environments.

Role Overview

We are seeking a Media Systems Regional Engineer to join the Global Media Systems Engineering team.

In this role, you will serve as a regional anchor for a globally aligned Engineering organization—ensuring that creative and technical spaces operate reliably, consistently, and to the highest industry standards.

This role requires strong technical depth, calm execution under pressure, and the ability to work autonomously while remaining tightly connected to the rest of the global team.

Responsibilities

Technical Support & Infrastructure

Maintain and troubleshoot complex audio, video, and networking systems across post-production facilities, theatrical screening rooms, QC environments, and creative spaces.

Perform routine and emergency audio and video calibrations to ensure compliance with theatrical and broadcast standards.

Partner with internal network engineering teams to troubleshoot high-performance media and corporate networks, ensuring reliable A/V transport, data flow, and remote access.

Support post-production pipelines and video encoding workflows, enabling creative teams to deliver high-quality content delivery.

Operations & Regional Execution

Act as the primary regional point of contact for Media Systems Engineering, providing remote, on-site, or vendor-managed assistance as required.

Triage technical issues, drive resolution, and escalate to specialized global teams when appropriate.

Help define and uphold service level agreements (SLAs), escalation paths, and on-call or coverage models for critical rooms, screenings, and live events.

Coordinate with external vendors to manage hardware lifecycles, maintenance agreements, and service expectations.

Collaboration & Continuous Improvement

Partner closely with global Media Systems Engineering teams across all regions to ensure consistent tooling, behaviors, and support standards worldwide.

Create and maintain clear documentation including SOPs, runbooks, and troubleshooting guides, keeping them current as systems evolve.

Proactively identify opportunities to improve system reliability, operational efficiency, and the overall support experience.

Operate autonomously within your region while maintaining transparency through documentation, reporting, and global syncs.

We Value

Calm, professional judgment—especially in high-pressure or high-visibility situations with creative stakeholders.

Strong customer service instincts and the ability to translate complex technical issues for non-technical audiences.

Ownership mindset and accountability for outcomes, not just activity.

Collaborative behavior across cultures, time zones, and technical disciplines.

Strategic thinking that balances immediate fixes with long-term architectural improvements.

Skills & Experience

5+ years of experience supporting post-production, studio, or creative technology infrastructure.

Technical Expertise

You are not expected to have used every tool listed, but you should bring deep troubleshooting ability and the curiosity to learn quickly.

Theatrical & Screening Environments

Experience with DCP systems including installation, commissioning, calibration, and maintenance.

Strong knowledge of cinema audio systems, including Dolby Atmos, SMPTE standards, and calibration.

Live Events & Production Systems

Hands-on experience with digital audio mixers, wireless microphones, camera routing, playback/record systems, and comms infrastructure.

Audio Production Environments

Operational knowledge of Avid S6 consoles, Adder KVMs, and digital audio protocols (Dante, AES67).

Expertise in audio calibration for near-field mix rooms, home theaters, music rooms, and screening environments.

Understanding of acoustic principles for production and cinema spaces.

Post-Production & Creative Workflows

Support experience across ADR stages, edit suites, QC bays, dailies labs, screening lounges, podcast studios, and gaming/streaming rooms.

Expert-level troubleshooting of post-production software and systems (Avid, Adobe, Resolve, Pro Tools, Transkoder, Baselight).

Networking & IP Media

Strong understanding of network design, VLANs, subnets, clocking (PTP), and switch infrastructure.

Proficiency with A/V over IP standards including Dante, AES67, ST 2110, and NDI.