Matrixx CCS Specialist

Description

We are seeking a highly skilled Matrixx CCS Specialist with 4-12 years of experience to join our dynamic team in India. The ideal candidate will have a strong background in implementing and maintaining Matrixx CCS systems, with a deep understanding of telecom billing processes. You will play a crucial role in ensuring the reliability and performance of our charging systems, collaborating with various teams to design effective solutions, and providing technical support to end-users.

Responsibilities

• Implement and maintain Matrixx CCS systems to ensure optimal performance and reliability.
• Collaborate with cross-functional teams to gather requirements and design solutions that meet business needs.
• Troubleshoot and resolve issues related to Matrixx CCS applications and infrastructure.
• Conduct system upgrades, patches, and enhancements to keep the Matrixx CCS system up-to-date.
• Provide technical support and training to end-users on Matrixx CCS functionalities.
• Develop and maintain documentation related to system configurations, processes, and procedures.
• Monitor system performance and generate reports to analyze usage and identify areas for improvement.

Skills and Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 4-12 years of experience working with Matrixx CCS or similar charging and billing systems.
• Strong understanding of telecom billing processes and revenue assurance.
• Proficiency in SQL and experience with database management systems.
• Experience with scripting languages (e.g., Python, Bash) for automation tasks.
• Familiarity with cloud platforms and services (AWS, Azure) is a plus.
• Excellent problem-solving skills and ability to work in a fast-paced environment.
• Strong communication skills to effectively collaborate with technical and non-technical teams.